Frequently asked questions
Can't find your answer? Contact us directly.
Getting Started
How do classes run?+
Each course is a scheduled cohort of live, tutor-led sessions. You join at the scheduled time from your course page — every session is also recorded, so live attendance is never a hard requirement.
Do I need any special software?+
No separate app to install. Live sessions and replays both play in your browser directly from your course page.
Payments
How do I pay by bank transfer, and how long does approval take?+
Choose bank transfer at checkout, transfer the fee, and upload a photo or screenshot of the transfer as proof. A real person on our team reviews it — usually within one business day — and your access opens as soon as it's verified.
What other ways can I pay?+
Card payment for a one-off purchase or month-by-month, or a recurring subscription. See the pricing page for the full comparison.
Refunds — how do they work?+
See our refund policy for the full terms. In short: reach out within the eligible window and our team will review your case individually.
Classes & Access
What happens if I miss a class?+
The recording is usually added to your course within a few hours of the session ending. You can still ask questions in the lesson thread as if you'd attended live.
How long do I keep access?+
Depends on the course's access model: most one-off purchases are perpetual (yours to keep), while month-by-month and subscription routes give access for as long as that period is active. Each course page states which applies.
Can I message my tutor directly?+
Yes, once enrolled you get a direct message thread with the tutor for that course.
Technical
What do I need to join a live class?+
A stable internet connection and a modern browser (Chrome, Safari, Edge or Firefox) — on desktop or mobile. No downloads required.
What if my connection drops during a live class?+
Just rejoin from your course page — you won't lose your spot, and the full recording will be available afterwards regardless.