Frequently asked questions
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About GSCM Academy
What is GSCM Academy?+
GSCM Academy is a live virtual learning academy dedicated to English Medium. We provide in-depth teaching, interactive learning, individual academic coaching, recordings, and supervised exam preparation.
Who are GSCM Academy classes for?+
Our classes are designed for students following the Sri Lankan G.C.E. Advanced Level curriculum in English Medium, including students preparing for upcoming A/L examinations. Further categories will be added in the future.
What makes GSCM Academy different from mass classes?+
We focus on individual attention, active student participation, and supervised academic coaching. Students are encouraged to speak, ask questions, clarify doubts, and engage with the coach during live lessons — not simply listen passively.
What does "academic coaching" mean?+
Our educators guide students beyond teaching the lesson. They help students understand concepts deeply, identify learning gaps, practise challenging questions, prepare for examinations, and progress with confidence.
Classes and Learning
Are classes conducted live?+
Yes. GSCM Academy delivers live virtual classes through the student learning platform.
Do I need to travel to attend classes?+
No. All classes are conducted online, allowing students to learn conveniently from home.
Can I watch a class recording if I miss a live session?+
Yes. Enrolled students can access class recordings for revision or to catch up on a missed lesson, subject to the access period of their enrolled class.
Are students expected to participate in class?+
Yes. Our sessions are interactive. Students are encouraged to speak, answer questions, discuss concepts, and ask for clarification during lessons.
What learning materials will I receive?+
Depending on the class, students may receive lesson notes, presentations, tutorials, video illustrations, practice activities, past-paper guidance, and other relevant learning materials.
Will there be mock examinations?+
Yes. GSCM Academy conducts supervised mock-exam activities to help students practise examination techniques, identify areas for improvement, and build confidence.
Can I ask subject-related questions outside the live class?+
Yes. Enrolled students can send subject-related questions to their academic coach through their profile on the learning platform.
Registration and Enrolment
How do I register?+
Click the Register button on the website and create your free student account. The system will create your profile and assign a unique Student User ID.
Do I have to pay to create an account?+
No. Registration is free. You only pay when you enrol in a class.
How do I enrol in a class?+
After registering, log in, browse available classes, select the class you want, choose a payment option, and complete the enrolment process.
Can I enrol in more than one class?+
Yes. One GSCM Academy account can be used to enrol in multiple available classes.
Where can I find my class links, recordings, and materials?+
After signing in, visit your student dashboard. Active enrolments will display access to live-session links, recordings, materials, and academic support.
Payments
What payment methods are available?+
GSCM Academy offers the following payment methods:
- Visa/Mastercard monthly auto-pay subscription
- Visa/Mastercard monthly manual payment
- Bank transfer with payment-proof verification
What is monthly auto-pay by card?+
With monthly auto-pay, you authorise the payment gateway to deduct the relevant class fee automatically each month. You can view your subscription status and cancel future automatic payments from your dashboard, subject to the academy's payment terms.
Can I pay manually by card each month?+
Yes. You may choose manual monthly card payment and pay each month through your student dashboard. Your card will not be charged automatically under this option.
How do I pay by bank transfer?+
Select Bank Transfer and Verification, choose the relevant payment year and month, and the system will generate a unique payment reference. Transfer the exact amount to the official GSCM Academy bank account, using that reference in the bank-transfer reference or remarks field. Then upload your transfer proof through your dashboard.
How long does bank-transfer verification take?+
Bank-transfer payments are normally reviewed within one working day. Access is activated after the payment has been verified and approved.
Why do I need to use the generated payment reference?+
The reference links your payment to your account, selected class, and specific payment month. Using the correct reference helps us verify your transfer promptly and reduces delays.
What happens if my monthly payment is overdue?+
You will receive payment reminders. If payment remains overdue beyond the applicable grace period, access to live classes, recordings, and learning materials may be temporarily paused until payment is completed.
Can I receive a payment receipt?+
Yes. Confirmed payments will appear in your payment history, and receipts will be available through your student dashboard.
Refunds — how do they work?+
Reach out within the eligible window and our team will review your case individually. The full terms are set out in our refund policy.
Technical
What do I need to join a live class?+
A stable internet connection and a modern browser (Chrome, Safari, Edge or Firefox) — on desktop or mobile. No downloads required.
What if my connection drops during a live class?+
Just rejoin from your class page — you won't lose your spot, and the full recording will be available afterwards regardless.
Support and Privacy
How can I contact GSCM Academy?+
Use the website contact form for general enquiries regarding classes, registration, schedules, payments, or technical support.
Where should I send subject-related questions?+
Please use your student profile on the learning platform to send academic or subject-related questions directly to your academic coach.
Is my personal information protected?+
GSCM Academy collects and uses student information only for account management, enrolment, learning support, communication, and payment administration. Our privacy practices align with Sri Lanka's Personal Data Protection Act, which regulates the processing of personal data and applies to organisations offering services in Sri Lanka.